Indian Railways has taken prompt action on a passenger’s complaint about overcharging and imposed a hefty fine of ₹1 lakh on the catering company involved. The complaint was lodged via the 139 helpline, highlighting irregularities during the journey.
Immediate action after complaint:
A passenger reported being overcharged for food during the journey. After verifying the complaint, Indian Railways conducted an investigation and confirmed the overcharging, leading to a fine being imposed on the catering company.
Refunds issued to passengers:
The railway authorities ensured that all passengers who were overcharged received refunds for the excess amount paid. This demonstrates Railways’ commitment to transparency and passenger welfare.
Railways’ appeal to passengers:
Railways has urged passengers to report any issues related to overcharging or inconvenience by calling the 139 helpline. Timely complaints help address such issues effectively.
A step towards better services:
This decisive action by Indian Railways sends a strong message to service providers about adhering to regulations and prioritizing passenger satisfaction.
If you encounter similar problems, don’t hesitate to use the 139 helpline to report and get prompt assistance.
