Railway takes swift action on overcharging complaint, catering company fined ₹1 lakh

Date:

Indian Railways has taken prompt action on a passenger’s complaint about overcharging and imposed a hefty fine of ₹1 lakh on the catering company involved. The complaint was lodged via the 139 helpline, highlighting irregularities during the journey.

Immediate action after complaint:

A passenger reported being overcharged for food during the journey. After verifying the complaint, Indian Railways conducted an investigation and confirmed the overcharging, leading to a fine being imposed on the catering company.

Refunds issued to passengers:

The railway authorities ensured that all passengers who were overcharged received refunds for the excess amount paid. This demonstrates Railways’ commitment to transparency and passenger welfare.

Railways’ appeal to passengers:

Railways has urged passengers to report any issues related to overcharging or inconvenience by calling the 139 helpline. Timely complaints help address such issues effectively.

A step towards better services:

This decisive action by Indian Railways sends a strong message to service providers about adhering to regulations and prioritizing passenger satisfaction.

If you encounter similar problems, don’t hesitate to use the 139 helpline to report and get prompt assistance.

Govind Dhiman
Govind Dhimanhttps://digihindnews.com
Govind Dhiman is the dynamic founder and Editor-in-Chief of Digi Hind News. With an impressive journey spanning over 8 years in the news website industry, Govind has successfully established and sold over 200 news websites, showcasing his unparalleled expertise and dedication to the world of digital news. This vast experience culminated in the creation of Digi Hind News, a platform committed to fact-based journalism carried out with thorough inquiry. Govind's primary aim behind Digi Hind News is to present readers with unbiased news, ensuring integrity and authenticity in every story. For collaborations, insights, or inquiries, he can be reached at [email protected]. As a stalwart in the industry, Govind's vision is not just about creating news but about elevating the standards of news reporting.

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